Last update: August 4, 2022
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL TERMS OF SALE
The sales agreements of the products on the site dna10.it are considered concluded at the time when the purchase order made by the customer to DNA10 Technology Srls is reached and the customer accepts it. DNA10 Technology Srls will promptly send the customer to receive the purchase order made by the customer. The customer, by sending his purchase order electronically, declares that he has seen and accepted the present general terms of contract and is obliged to observe and comply with them in his reports with DNA10 Technology Srls
PERSONAL DATA PROCESSING
DNA10 Technology Srls will notify you of the acceptance and confirmation of the order.
The customer buys the product, the characteristics of which are illustrated online in the relevant descriptive and technical cards, at the price indicated to which the specified delivery costs on the site are added. Before the purchase order is forwarded, the unit cost of each selected product is summarized, the total cost of purchasing multiple products, and their delivery costs. Once the purchase order has been submitted, the customer will receive from DNA10 Technology Srls an e-mail confirming that the purchase order has been received and containing information about the main characteristics of the purchased asset, the detailed indication of the price, delivery costs, applicable taxes and means of payment, and containing a referral to the general terms of the agreement and information about the existence of the right of withdrawal , the conditions and manner of its exercise displayed on the site. Following the approval of the Decree Law 4 July 2006 No. 223 "maneuver bis" Art. 37 commi 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstated the obligation to disclose the customer and supplier list in the event of invoice issuance, and Act 78 of 31 May 2010 converted to Law 122 of 30 July 2010 , requires customers to report VAT and FISCALE CODE in the appropriate fields on the site.
Payment by credit card: If the consumer intends to make a payment by credit card, he can use the payment process with PayPal, which is suitable to ensure the confidentiality of the data provided by customers. For any information and further Legal Agreements, please refer to the website www.paypal.com.
Bank transfer payment: Bank transfer payment can be made using the following details:
– IBAN IT32A0306933841100000008372 – Header: DNA10 Technology Srls
In the event that the payment is made by bank transfer, the purchased asset will be shipped in the manner shown in the next paragraph "Delivery of Products", to the address indicated by the customer when receiving the credit, then on average within two to five days after the transfer is made (the timing varies depending on the Credit Institute used). To facilitate the process, the payment receipt combined with your order number can be sent by e-mail to: [email protected]
GUARANTEE OF COMPLIANCE AND DEFECTIVE PRODUCTS
RIGHT OF WITHDRAWAL
If the Buyer decides to take advantage of the right of withdrawal, he must notify the seller by means of a recommended return receipt: DNA10 Technology Srls, Via F. Mengato 10 – 20020 Lainate (MI) That is, by e-mail to the [email protected] e-mail, provided that such communications are confirmed by sending a recommended return receipt to DNA10 Technology Srls, Via F. Mengato 10 – 20020 by the next 48 hours (forty-eight) hours or by certified e-mail to the e-mail address [email protected] .
For the purposes of the exercise of the right of withdrawal, the submission of the notice may be validly replaced by the return of the purchased asset, provided in the same terms. The date of delivery to the post office or the shipper will be true between the parties.
The return of the asset must still take place at the latest within 30 (thirty) days of the date of receipt of the asset itself. In any case, in order to qualify for a full refund of the price paid, the asset will have to be returned intact with the original packaging and, in any case, without any sign of wear.
The Buyer may not exercise that right of withdrawal for contracts for the purchase of sealed audiovisual products or computer software, which have been open to them, as well as custom-made or clearly customized goods or which, by their nature, cannot be sent back or risk deteriorating or rapidly altering, supplying newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the trader is not able to check and in any other case provided by art. 55 of the cons.
The only costs owed by the consumer for the exercise of the right of withdrawal under this article are the direct costs of returning the property to the Supplier. The Supplier will provide for free reimbursement of the full amount paid by the Buyer within the 30 (thirty) days after receiving the notice of withdrawal. By receiving the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties of this contract are dissolved from each other's obligations, except as provided for in the previous points of this article.
MODALITY FOR THE WITHDRAWAL OF THE RIGHT OF WITHDRAWAL
If the property has been delivered, the customer is required to return it to DNA10 Technology Srls within the 15 (fifteen) working days from the date of delivery of the asset. The property must be returned to DNA10 Technology Srls complete with each part and has become the accessory or manual of instructions and everything originally delivered to the customer, as well as packed in its original wrappers. A copy of the electronic order receipt must be merged with the returned product. The costs of returning the property to DNA10 Technology Srls are borne by the customer. If the right of withdrawal is exercised by the client in accordance with the provisions of this clause, DNA10 Technology Srls is required to reimburse the sums paid by the customer. In particular, DNA10 Technology Srls will proceed free of charge to the transmission of the re-credit order relating to the cost of the shipped asset including shipping costs within 30 (thirty) days of the date on which it became aware of the exercise of the right of withdrawal by the customer. This will be done by paying PayPal refund where possible or by crediting the sum to the bank account indicated by the customer. DNA10 Technology Srls has the right to reject any returned product in ways other than those specified above, as well as products for which the customer has not fully paid the return costs, or has not complied with the manner and timing of the termination of the right to withdraw.
EXPRESS RESOLUTION CLAUSOLA
The customer will be contacted for clarification within 3 (three) business days of the request.
APPLICABLE LAW AND COMPETENT FORUM
If the Parties wish to take the case to the Ordinary Judicial Authority, the competent Forum is that of the place of residence or elective residence of the consumer, which is indescribe under art. 33, paragraph 2, letter u) code cons.
19.2. Although not expressly arranged here, the legal rules applicable to the reports and cases provided in this contract, and in particular art. 5 of the 1980 Rome Convention.
19.3 Under article 19.3 60 code cons., the discipline contained in Part III, Title III, Chief I Code Cons.