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Terms & Conditions

Last update: September 3, 2023
These General Terms of Sale are concerned with the purchase of DNA10 products made remotely via telematics network on the site belonging to DNA10 Technology Srls, based in Via F. Mengato 10 – 20020 Lainate (MI). Each purchase transaction will be regulated by the provisions of DLgs. 185/99, DLgs. 206/05; Information directed at the conclusion of the contract will be submitted to art. 12 of DLgs. 70/03 and, with regard to the protection of confidentiality, will be subject to the legislation referred to in DLgs. 196/03.


The sales agreements of the products on the site are considered concluded at the time when the purchase order made by the customer to DNA10 Technology Srls is reached and the customer accepts it. DNA10 Technology Srls will promptly send the customer to receive the purchase order made by the customer. The customer, by sending his purchase order electronically, declares that he has seen and accepted the present general terms of contract and is obliged to observe and comply with them in his reports with DNA10 Technology Srls


DNA10 Technology Srls under art. 13 del DLgs 196/2003 informa che i dati personali anagrafici e fiscali acquisiti anche verbalmente in riferimento ai rapporti commerciali instaurati, forniti direttamente dagli interessati, ovvero diversamente acquisiti nell'ambito dell'attività della società, formeranno oggetto di trattamento nel rispetto della normativa richiamata, compresi gli obblighi di riservatezza da questi previsti In relazione ai predetti potranno essere esercitati i diritti di cui all'articolo 7 DLgs. 196/2003.


The Customer is required, before submitting his purchase order, to carefully read these general terms of sale. Forwarding the purchase order involves their full knowledge and acceptance. Finally, once the online purchase process has been completed, the Customer is required to print and maintain these general terms of sale, which have already been reviewed and accepted during the conclusion phase of the contract.


By sending the order online, the customer transmits to DNA10 Technology Srls a proposal to purchase the product and/or products inserted in the cart. When you place an online order for the products you have placed in the cart, you agree to purchase them at the price and terms indicated in this General Terms of Sale.

DNA10 Technology Srls will notify you of the acceptance and confirmation of the order.


The customer buys the product, the characteristics of which are illustrated online in the relevant descriptive and technical cards, at the price indicated to which the specified delivery costs on the site are added. Before the purchase order is forwarded, the unit cost of each selected product is summarized, the total cost of purchasing multiple products, and their delivery costs. Once the purchase order has been submitted, the customer will receive from DNA10 Technology Srls an e-mail confirming that the purchase order has been received and containing information about the main characteristics of the purchased asset, the detailed indication of the price, delivery costs, applicable taxes and means of payment, and containing a referral to the general terms of the agreement and information about the existence of the right of withdrawal , the conditions and manner of its exercise displayed on the site. Following the approval of the Decree Law 4 July 2006 No. 223 "maneuver bis" Art. 37 commi 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstated the obligation to disclose the customer and supplier list in the event of invoice issuance, and Act 78 of 31 May 2010 converted to Law 122 of 30 July 2010 , requires customers to report VAT and FISCALE CODE in the appropriate fields on the site.


The customer can make the payment due by choosing one of the following methods listed.

Payment by credit card: If the consumer intends to make a payment by credit card, he can use the payment process with PayPal, which is suitable to ensure the confidentiality of the data provided by customers. For any information and further Legal Agreements, please refer to the website
Bank transfer payment: Bank transfer payment can be made using the following details:
– IBAN IT32A0306933841100000008372 – Header: DNA10 Technology Srls

In the event that the payment is made by bank transfer, the purchased asset will be shipped in the manner shown in the next paragraph "Delivery of Products", to the address indicated by the customer when receiving the credit, then on average within two to five days after the transfer is made (the timing varies depending on the Credit Institute used). To facilitate the process, the payment receipt combined with your order number can be sent by e-mail to: [email protected]


The asset purchased, together with the related invoice, is delivered by courier to the address specified by the Customer at the time of the online order. Any specific needs will need to be proposed by the customer to DNA10 Technology Srls. In the case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and will try again a second time; if the recipient is still absent, the goods will be returned to the sender (DNA10 Technology Srls).


DNA10 Technology Srls responds for any compliance defects that occur within two years of the delivery of the asset. For the purposes of this contract, it is assumed that consumer goods are compliant with the contract if, where applicable, the following circumstances coexist: a) they are suitable for use to which goods of the same type are usually used; b) conform to the description made by the seller and possess the qualities of the asset that the seller presented to the consumer as a sample or model; (c) present the usual quality and performance of an asset of the same type, which the consumer can reasonably expect, given the nature of the asset and, where appropriate, public statements on the specific characteristics of goods made in this regard by the seller, producer or agent or representative, particularly in advertising or labelling; (d) are also suitable for the particular use desired by the consumer and that they were made aware of the seller at the time of the conclusion of the contract and that the seller also accepted for concluding facts. The consumer waives all rights if he does not report the compliance defect to the seller within two months of the date the defect was discovered. The complaint is not necessary if the seller has acknowledged the existence of the defect or concealed it. In any case, unless proven otherwise, it is assumed that compliance defects that occur within six months of the delivery of the asset already existed on that date, unless that hypothesis is incompatible with the nature of the asset or the nature of the compliance defect. In the event of a compliance defect, the consumer may alternately and without charge ask for the following conditions to be repaired or replaced, a reduction in the purchase price or termination of this contract, unless the request is objectively impossible to meet or results in DNA10 Technology Srls being excessively burdensome under art. 130, paragraph 4, of the Consumer Code. The request must be received in writing, either by means of a receipt or by certified e-mail to DNA10 Technology Srls, which will indicate its willingness to make the request, that is, the reasons that prevent it from doing so, within seven working days of receipt. In the same communication, where DNA10 Technology Srls has accepted the consumer's request, it must indicate how the property is shipped or returned, as well as the deadline for the return or replacement of the defective asset. If the repair and replacement is impossible or excessively expensive, or DNA10 Technology Srls has not repaired or replaced the asset within the period before or, finally, the replacement or repair previously carried out has caused considerable inconvenience to the consumer, they may, at their choice, ask for a suitable price reduction or termination of the contract. In this case, the consumer will have to submit his DNA10 Technology Srls request, which will indicate his willingness to give the same, i.e. the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where DNA10 Technology Srls has accepted the consumer's request, it must indicate the reduction in the proposed price or how to return the defective asset. It will be in such cases the consumer's burden to indicate how to re-credit the sums previously paid DNA10 Technology Srls.


In any case, the Buyer has the right to withdraw from the contract, without any penalty and without specifying the reason, within the period of 14 (fourteen) working days, starting from the day of receipt of the purchased asset.
If the Buyer decides to take advantage of the right of withdrawal, he must notify the seller by means of a recommended return receipt: DNA10 Technology Srls, Via F. Mengato 10 – 20020 Lainate (MI) That is, by e-mail to the [email protected] e-mail, provided that such communications are confirmed by sending a recommended return receipt to DNA10 Technology Srls, Via F. Mengato 10 – 20020 by the next 48 hours (forty-eight) hours or by certified e-mail to the e-mail address [email protected] .
For the purposes of the exercise of the right of withdrawal, the submission of the notice may be validly replaced by the return of the purchased asset, provided in the same terms. The date of delivery to the post office or the shipper will be true between the parties.
The return of the asset must still take place at the latest within 30 (thirty) days of the date of receipt of the asset itself. In any case, in order to qualify for a full refund of the price paid, the asset will have to be returned intact with the original packaging and, in any case, without any sign of wear.
The Buyer may not exercise that right of withdrawal for contracts for the purchase of sealed audiovisual products or computer software, which have been open to them, as well as custom-made or clearly customized goods or which, by their nature, cannot be sent back or risk deteriorating or rapidly altering, supplying newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the trader is not able to check and in any other case provided by art. 55 of the cons.
The only costs owed by the consumer for the exercise of the right of withdrawal under this article are the direct costs of returning the property to the Supplier. The Supplier will provide for free reimbursement of the full amount paid by the Buyer within the 30 (thirty) days after receiving the notice of withdrawal. By receiving the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties of this contract are dissolved from each other's obligations, except as provided for in the previous points of this article.


The right of withdrawal is exercised by sending, within that period, a written notice to THE address of DNA10 Technology Srls by letter recommended with receipt notice at the following address: DNA10 Technology Srls, Via Puccini 10 – 20020 Lainate (MI) or by certified e-mail to the e-mail address [email protected].
If the property has been delivered, the customer is required to return it to DNA10 Technology Srls within the 15 (fifteen) working days from the date of delivery of the asset. The property must be returned to DNA10 Technology Srls complete with each part and has become the accessory or manual of instructions and everything originally delivered to the customer, as well as packed in its original wrappers. A copy of the electronic order receipt must be merged with the returned product. The costs of returning the property to DNA10 Technology Srls are borne by the customer. If the right of withdrawal is exercised by the client in accordance with the provisions of this clause, DNA10 Technology Srls is required to reimburse the sums paid by the customer. In particular, DNA10 Technology Srls will proceed free of charge to the transmission of the re-credit order relating to the cost of the shipped asset including shipping costs within 30 (thirty) days of the date on which it became aware of the exercise of the right of withdrawal by the customer. This will be done by paying PayPal refund where possible or by crediting the sum to the bank account indicated by the customer. DNA10 Technology Srls has the right to reject any returned product in ways other than those specified above, as well as products for which the customer has not fully paid the return costs, or has not complied with the manner and timing of the termination of the right to withdraw.


In the case of non-payment of the purchase price of the asset DNA10 Technology Srls reserves the right to declare in the senses and effects of art. 1456 of the Civil Code terminated this contract by sending a written notice to the customer's electronic address.


For any complaint or clarification, the customer will have to write to the e-mail address [email protected]

The customer will be contacted for clarification within 3 (three) business days of the request.


All disputes stemming from this contract will be donated to an attempt at conciliation at the Mediation Body of the Monza Chamber of Commerce and resolved according to the conciliation rules adopted by the same one.
If the Parties wish to take the case to the Ordinary Judicial Authority, the competent Forum is that of the place of residence or elective residence of the consumer, which is indescribe under art. 33, paragraph 2, letter u) code cons.


This contract is governed by Italian law.
19.2. Although not expressly arranged here, the legal rules applicable to the reports and cases provided in this contract, and in particular art. 5 of the 1980 Rome Convention.
19.3 Under article 19.3 60 code cons., the discipline contained in Part III, Title III, Chief I Code Cons.

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